Returns & Exchanges
At Emporia Energy, we want you to be completely satisfied with your purchase. If you are not happy with your home energy solution, you may return your items within 30 days of delivery for a full refund.
Initiate Your Return
Log into your account portal or contact our support team with your order number to request a return authorization.
Pack Your Items
Securely place the product in its original packaging, ensuring all cables, sensors, and manuals are included.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing